Our Client:

Is an international freight Forwarder that specialises in International Transport of cargo worldwide and provides Logistics and supply chain solutions.  

The Role:

We are seeking a motivated individual to join a busy and dynamic IT team as a level 1 support analyst.

The successful candidate will be a service-oriented individual who possess skills and experience in IT help desk support, supporting and administering a Windows based desktop environment, providing front line support to our user base of over 350 end users distributed across multiple sites in Australia and New Zealand.

This is a fast paced and varied role that will draw on your experience across many areas of information technology, combining your technical skills with a commercial focus to ensure we are providing excellent solutions and support to our customers both internal and external.

Duties and Responsibilities:

• 1 year + experience in an equivalent level 1 help-desk position.
• Windows desktop setup, configuration and trouble shooting.
• Microsoft Office setup, configuration and trouble shooting.
• Basic network troubleshooting.
• PC hardware troubleshooting and maintenance.
• Office 365 support.
• Active Directory user administration.
• Experience working with help-desk systems.
• Excellent written and verbal communication
• Excellent time management skills and the ability to manage multiple projects and tasks at once.
• An excellent work ethic and a can-do attitude 

Requirements:

A talent for communicating ideas, issues and solutions in a team environment 

Ability to communicate and interact with clients and both technical and non-technical people. 

Ability to suggest alternative solutions to creative and technical problems.

Drivers license / own transport.